Citizen model products may be returned or exchanged within 30 days from the date of receipt of the product for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees.
To return or exchange a civilian Taser product, you must first fill out a Return Material Authorization (RMA) form using the link below to receive a Unique RMA ID number. After completing the form, ship the product to us within 5 days with your RMA ID number and we will process your device ASAP. When sending product back to us, keep our policy in mind:
Follow up on the status of your return, repair, or exchange by contacting firstname.lastname@example.org.