TASER International, Inc.’s Warranty, Limitations and Release – Citizen Products

The following TASER International, Inc. (“TASER”) warranty provisions are applicable on all sales or transfers of TASER Citizen Products, including conducted electrical weapons (CEWs). The terms “Purchaser,” “your,” and “you” mean any purchaser, transferee, possessor, or user of the TASER brand Citizen Products.

Manufacturer’s Limited Warranty1

TASER warrants that its citizen model CEWs (Bolt, Pulse, X26C, M26C, X26P Professional Series, X2 Professional Series, and C2) and cartridges are free from defects in workmanship and materials for a period of ONE (1) YEAR from the date of receipt. Cartridges that are expended are deemed to have operated properly. TASER manufactured accessories, including, but not limited to: batteries and battery packs; battery chargers; carrying cases; cables; and holsters are covered under a limited 90-DAY warranty from the date of receipt. Non-TASER manufactured accessories are covered under the manufacturers’ warranty. In the event any country or state imposes a longer express warranty term than that described in this warranty document, then the country or state’s term will take precedence.

If a valid warranty claim is received by TASER within the warranty period, TASER agrees to repair or replace the product which TASER determines in its sole discretion to be defective under normal use, as defined in the product instructions. TASER’s sole responsibility under this warranty is to either repair or replace with the same or like product, at TASER’s option. TASER will undertake the repair, replacement, or refund one time during the warranty period.

Manufacturer’s Optional Extended Warranty for the Bolt, Pulse, X26C, M26C, X26P Professional Series, X2 Professional Series, and C2 CEWs

The optional manufacturer’s extended warranty for the Bolt, Pulse, X26C, M26C, X26P Professional Series, X2 Professional Series, and C2 CEWs may be purchased anytime during the 1-year limited warranty period. The manufacturer’s extended warranty for these CEWs runs from the date of receipt of the manufacturer’s extended warranty and supersedes the 1-year limited warranty. The extended warranty does not cover abuse, intentional or deliberate damage to the product, acts of God, or force majeure during the extended warranty period.

For customers who purchase an extended warranty, TASER warrants it will repair or replace the TASER CEW, which fails to function for any reason, not excluded by this extended warranty, one time during the extended warranty period with the same product or a like product. The replacement unit will have a 1-year limited warranty beginning on the date of receipt of the replacement unit. Purchaser has the option of buying a new optional extended warranty for the replacement unit anytime during the 1-year limited warranty.

The TASER Safe Escape

When a citizen model CEW is used in selfdefense, the CEWs may be deployed and left behind providing you a window of opportunity to get to safety and call law enforcement. TASER will replace the citizen model CEW free of charge, with the same or like product, at TASER’s option, if you provide, within one year following the event, the following information to TASER, 17800 North 85th Street, Scottsdale, Arizona 85255 Attn: Customer Service:

  • copy of the official police report documenting the incident, citing your use of the product in self-defense, and the loss of the product;
  • proof of purchase of the product (receipt, purchase order, or invoice);
  • check or a credit authorization for the shipping and handling fees; and
  • your name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item.

You are responsible for any expedited shipping or handling costs for the replacement CEW.

The TASER Safe Escape is not available or applicable: (a) on any international (NonUnited States) sales or uses of TASER products; or (b) to any Purchaser who uses the CEW for a commercial/professional purpose.

Exclusions and Limitations

A replacement product will be new or like new and have the remaining warranty period of the original product or 90 days from the date of replacement or repair, whichever period is longer. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes TASER’s property. After the warranty period, TASER may, at its sole option, repair or replace a product for a fee. A paid-for out-of-warranty repair or replacement product comes with the manufacturer’s limited warranty.

This warranty does not apply to and TASER will not be responsible for any loss, damage, or other liabilities arising from: (a) damage from failure to follow instructions relating to the product’s use; (b) damage caused by use with non-TASER products or from the use of cartridges, batteries or other parts, components or accessories that are not manufactured or recommended by TASER; (c) damage caused by abuse, misuse, intentional or deliberate damage to the product, or force majeure; (d) damage to a product or part that has been repaired or modified by persons other than TASER authorized personnel or without the written permission of TASER; or (e) if any TASER serial number has been removed or defaced.

To the extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, statutory, express or implied, as permitted by applicable law. TASER specifically disclaims any and all statutory or implied warranties, including without limitation, warranties of merchantability, design, fitness for a particular purpose, arising from a course of dealing, usage or trade practice, warranties against hidden or latent defects, and warranties against patent infringement. If statutory or implied warranties cannot be lawfully disclaimed, than all such warranties are limited to the duration of the express warranty described above and limited to the other provisions contained in this warranty document. 

The remedies provided for in the above warranty are expressly in lieu of any other liability TASER may have. TASER’s cumulative liability to any party for any loss or damage resulting from any claims, demands, or actions arising out of or relating to any TASER product will not exceed the purchase price paid to TASER by for the product, notwithstanding thirdparty purchases. In no event will TASER be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, however caused, whether for breach of warranty, breach of contract, negligence, strict liability, tort or under any other legal theory, even if TASER has been advised of the possibility of those damages or if those damages could have been reasonably foreseen, and notwithstanding any failure of essential purpose of any exclusive remedy provided in this warranty. Some local laws do not allow for the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. Any repair to or replacement of any product under this warranty may result in a loss of programs or data.

Release

You agree to release and save TASER harmless from any and all liability arising out of the deployment, use or misuse of the TASER product, including any claims for damages and personal injuries. You agree to assume all risks of loss and all liability for any damages and personal injury which may result from the deployment, use or misuse of the TASER product. TASER is not liable for the failure of the TASER product to perform and TASER is not liable for any claims made by a third party or by you for or on behalf of a third party.

Warranty Repair Procedure

Please access and review the online troubleshooting guide on TASER’s website (www.TASER.com) before seeking warranty service. If the product is still not functioning properly after making use of this resource, please follow the warranty repair procedure outlined in this document. To make a warranty claim, verify that your product is within its active warranty period. To register a warranty claim, first obtain a Return Material Authorization (“RMA”) number within the warranty period from TASER through TASER’s website (www.TASER.com). If internet access is not available, contact TASER by mail or toll-free telephone number at 800-978-2737. TASER will advise what parts need to be returned for repairs or replacement.

You are responsible for returning the product to: TASER International, Inc., 17800 North 85th Street, Scottsdale, Arizona 85255 Attn: RMA Department; via prepaid postage. For Purchasers outside the United States, and in order to comply with U.S. government export restrictions, non-U.S. Purchasers are responsible for returning the product to the TASER authorized distributor in the country where the product was purchased and the authorized distributor will then return the product to TASER or replace the product. You must provide the following with the returned product in order to receive a 7–10 day processing time from the date of receipt of the returned product by TASER:

  • RMA number on the outside of the package;
  • written information as to the nature of the problem;
  • proof of purchase of the product (receipt, purchase order, or invoice);
  • check or a credit authorization for the replacement fee specified on the TASER website, if applicable; and
  • your name, physical address (no PO Boxes), and phone number of where to return the repaired or replaced item.

Failure to provide the required information for the returned product will delay the return of the repaired or replaced item. If you fail to provide the required information, including the RMA number, then TASER assumes no liability for loss of the returned product. Any product that has not been paid for, when required, or for which the required information has not been provided during a period of 90 days after receipt of the product by TASER is deemed abandoned and TASER may dispose of the product without any compensation or further notification to you.

During warranty service the contents of the storage media will be deleted and reformatted. TASER is not responsible for any loss of software programs, data, or other information contained on the storage media or any other part of the product services. The product will be returned to you configured as originally purchased, subject to applicable firmware updates. Recovery and reinstallation of software programs and user data are not covered under this warranty.

General

This warranty supersedes any prior, contrary, or additional representations, whether written or oral. This warranty is TASER’s only hardware warranty and may not be changed or enlarged by any agent, employee, distributor, dealer, or other person. This warranty is non-transferable.

1 A product’s estimated useful life or expiration date may not be the product’s warranty expiration date.